Industry Resources

Over the past decade, data has become the cornerstone of marketing as companies focus on delivering a more

There are only three ways a bank or credit union can grow. They can expand customers’ and members’ use of products and services, attract new consumers from competitors, or buy another institution.

Banking is a relationship business that’s about listening to consumers’ needs. The common challenge, though, is the practicality of listening.

Total Expert commissioned a neutral third party to conduct a survey of more than 225 consumers and more than 100 of your peers to assess behaviors, beliefs, and actions regarding the future of banking

Banks and credit unions have a huge opportunity to quickly deepen relationships with new mortgage borrowers, and with current depositors.

Becoming borrowers’ and depositors’ mortgage provider might seem like the path of least resistance for banks and credit unions

Read our top content pieces of 2021 for mortgage lenders.

Dive into our most-read content for banking and credit union leaders.

A recent report by Cornerstone Advisors, commissioned by Total Expert, seeks to clarify ways retail banks can improve outcomes for their payments offerings. Payments, after all, are the highest-frequency touchpoint banks have with their customers and so can create the strongest loyalty for primary banking relationships.

Retail banks at the forefront of digital transformation are outpacing their competitors and winning customers for life. That