Support
Award-Winning Problem Solving
Connect with our tech support team by email or through in-platform chat to ensure that the Total Expert platform continues to produce outcomes for your organization.
Strategic partners for your success
Total Expert’s award-winning support team is committed to providing timely and effective assistance to help your business continually deliver the experiences that your customers deserve. We measure our success by how well we remove technical obstacles to your organization’s success. Our team responds quickly and works to address incident management and ticket resolution with empathy and transparency so you’re never left wondering about the status of your support request.
Standard support services included for all customers
Helping you help your customers
You’ll never be left wondering who to call or where to look when you need assistance with technical issues, platform training and best practices, or consulting services for long-term marketing strategies and tech stack development.
Financial industry experts
Our technical support team knows how to navigate the challenges you’re facing because we’ve seen them before and helped financial institutions across the country find a path forward.
Premium Technical Support tier available for enhanced service
Our Premium Technical Support tier expands on the award-winning Enterprise Customer Support we already provide for every customer. Now, you’ll have access to a designated Technical Account Manager (TAM) who provides personalized product and technical support while consulting on platform optimization and strategic planning as your organization grows.
The Premium Technical Support tier also includes accelerated service level objectives, prioritized ticket escalation and case routing, proactive case monitoring, and customized account health checks.
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Communication via Email & In-Platform Chat |
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Monday-Saturday 11hr/Day |
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Designated Customer Success Manager |
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Accelerated Service Level Objectives |
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Prioritized Ticket Escalation and Routing |
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Designated Technical Account Manager (TAM) |
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Proactive Case Monitoring |
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Customized Account Health Check Schedule |
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Customer Success
“Total Expert’s Professional Services are top-notch. Their live support is responsive, and they know how to get back to you quickly, so you are not waiting. My team, that relies so heavily on that functionality, is happy and is able to accommodate the needs of our demanding workforce.”
Get your questions answered and your problems solved
Start with our knowledge base
Our robust knowledge base is packed with tips, how-to guides, training materials, and other troubleshooting support for situations we’ve seen before. You’ll also discover the creative ways that other Total Expert customers are leveraging the platform to meet their needs.
Reach out to Technical Support
If you encounter a more serious issue with the platform or need help fixing a technical issue, our support team is available by email and in-platform chat to help you find a solution and get you up and running again.
Knowledge & insights
Stay up to date with the latest financial news, industry trends, and Total Expert tips.
