Customer Support

How Can We Help?

We offer multichannel support through webinars, live chat, email, phone
support, and in-person training.

Help center

Access our online knowledge base to learn more about using features within our platform.

Email support

Connect with the Total Expert Product Support Team via email. We’re live from 8:00 a.m. to 7:00 p.m. CT Monday through Friday and 9:00 a.m. to 5:00 p.m. CT on Saturdays.

Live chat

Connect with the Total Expert Product Support Team via live chat from 8:00 a.m. to 7:00 p.m. CT Monday through Friday and 9:00 a.m. to 5:00 p.m. CT on Saturdays. Available within the TE platform.

Smiling woman looking at an easy to understand dashboard

Introducing Premium Technical Support

Our new, premium support tier expands on the award-winning Enterprise Customer Support we already provide for every customer. Now, you’ll have access to a designated Technical Account Manager (TAM) who provides personalized product and technical support while consulting on platform optimization and strategic planning as your organization grows.

 

The Premium Technical Support tier also includes:

 – Accelerated service level objectives

 – Prioritized ticket escalation and case routing

 – Proactive case monitoring 

 – Regular performance check-ins to identify optimization opportunities

 – Routing to senior support engineer

 

Contact your Customer Success Manager for details.

MORE THAN A PLATFORM

We’re here to support your people and your goals

Tools and technology are only as effective as the people who use them. That’s why we provide dedicated support, expert guides, and education resources for every customer—all from a team that’s deeply passionate and knowledgeable about banking and lending.

Dedicated support

Get the help you need from our support and customer success teams.

Professional services

Make the most of your investment by tapping into a team dedicated to your success out of the gates.

Education & guides

Elevate your sales and marketing approach alongside a team built to ensure adoption and success.

Let’s transform the relationship between financial institutions and those they serve.