Customer Support
How Can We Help?
We offer multichannel support through webinars, live chat, email, phone
support, and in-person training.
Help center
Access our online knowledge base to learn more about using features within our platform.
Email support
Connect with the Total Expert Product Support Team via email. We’re live from 8:00 a.m. to 7:00 p.m. CT Monday through Friday and 9:00 a.m. to 5:00 p.m. CT on Saturdays.
Live chat
Connect with the Total Expert Product Support Team via live chat from 8:00 a.m. to 7:00 p.m. CT Monday through Friday and 9:00 a.m. to 5:00 p.m. CT on Saturdays. Available within the TE platform.
Introducing Premium Technical Support
Our new, premium support tier expands on the award-winning Enterprise Customer Support we already provide for every customer. Now, you’ll have access to a designated Technical Account Manager (TAM) who provides personalized product and technical support while consulting on platform optimization and strategic planning as your organization grows.
The Premium Technical Support tier also includes:
– Accelerated service level objectives
– Prioritized ticket escalation and case routing
– Proactive case monitoring
– Regular performance check-ins to identify optimization opportunities
– Routing to senior support engineer
Contact your Customer Success Manager for details.
MORE THAN A PLATFORM
We’re here to support your people and your goals
Tools and technology are only as effective as the people who use them. That’s why we provide dedicated support, expert guides, and education resources for every customer—all from a team that’s deeply passionate and knowledgeable about banking and lending.
Professional services
Make the most of your investment by tapping into a team dedicated to your success out of the gates.
Education & guides
Elevate your sales and marketing approach alongside a team built to ensure adoption and success.
