Award-Winning Problem Solving

Connect with our tech support team by email or through in-platform chat to ensure that the Total Expert platform continues to produce outcomes for your organization.

Support services with Total Expert

Strategic partners for your success

Total Expert’s award-winning support team is committed to providing timely and effective assistance to help your business continually deliver the experiences that your customers deserve. We measure our success by how well we remove technical obstacles to your organization’s success. Our team responds quickly and works to address incident management and ticket resolution with empathy and transparency so you’re never left wondering about the status of your support request.

Standard support services included for all customers

Helping you help your customers
You’ll never be left wondering who to call or where to look when you need assistance with technical issues, platform training and best practices, or consulting services for long-term marketing strategies and tech stack development.

Financial industry experts
Our technical support team knows how to navigate the challenges you’re facing because we’ve seen them before and helped financial institutions across the country find a path forward.

New support request dashboard

Premium Technical Support tier available for enhanced service

Our Premium Technical Support tier expands on the award-winning Enterprise Customer Support we already provide for every customer. Now, you’ll have access to a designated Technical Account Manager (TAM) who provides personalized product and technical support while consulting on platform optimization and strategic planning as your organization grows.  


The Premium Technical Support tier also includes accelerated service level objectives, prioritized ticket escalation and case routing, proactive case monitoring, and customized account health checks.

Enterprise Support Premium Technical Support
Communication via Email & In-Platform Chat
Monday-Saturday 11hr/Day
Designated Customer Success Manager
Accelerated Service Level Objectives
Prioritized Ticket Escalation and Routing
Designated Technical Account Manager (TAM)
Proactive Case Monitoring
Customized Account Health Check Schedule

Customer Success

“Total Expert’s Professional Services are top-notch. Their live support is responsive, and they know how to get back to you quickly, so you are not waiting. My team, that relies so heavily on that functionality, is happy and is able to accommodate the needs of our demanding workforce.”

Get your questions answered and your problems solved

Start with our knowledge base
Our robust knowledge base is packed with tips, how-to guides, training materials, and other troubleshooting support for situations we’ve seen before. You’ll also discover the creative ways that other Total Expert customers are leveraging the platform to meet their needs.

Reach out to Technical Support
If you encounter a more serious issue with the platform or need help fixing a technical issue, our support team is available by email and in-platform chat to help you find a solution and get you up and running again.