Senior Product Manager




Total Expert’s mission is to drive growth by making customer relationships human again.  As a private, rapidly growing software-as-a-service (SaaS) company, we provide the first modern, web-based, enterprise-level Marketing Operating System (MOS) that enables financial services organizations and their brands to stay ahead of how consumers expect to communicate, shop, and manage their financial lives in the digital/social era. Today, more than 100 customers in both lending and financial services firms, including eight of America’s top 15 lenders, leverage Total Expert’s Marketing Operating System to create customers for life by blending human relationships with digital simplicity.

About us: 

Why choose Total Expert?  At Total Expert, we strive for excellence, innovation and customer success at all times. Our most successful people have a “teamwork makes the dream work” mindset, can operate with a strong sense of urgency, have an entrepreneurial spirit, and are solution orientated.

We are being recognized!  In 2019, Total Expert made the Inc. 500 list of fastest-growing companies in the country at spot #105 and was the 2nd fastest-growing Minneapolis-based company on the list.  In addition to being awarded a Top Workplace by the Minneapolis-St. Paul Star Tribune (2018, 2019), we have also been recognized as a HousingWire Tech100 and Minne Inno 50 on Fire award winner in 2019.


The Senior Product Manager is focused on delivering highly strategic products to financial services customers on a tight schedule based on market insights and opportunity. To be successful, you’ll need to build strong partnerships with engineering and design, leverage key insights from customers and co-workers to ruthlessly prioritize the work your team takes on, and fluidly communicate priorities, progress, scope and tradeoffs to all stakeholders.  The work you do will empower tens of thousands of financial services leaders to help their customers make critical financial decisions that shape their lives.

Exciting work you’ll do:

  • Initiate market research and analysis of market size, opportunity and segments to identify and prioritize market problems worth solving
  • Translate strategic market problems into measurable hypotheses, then test, learn, and iterate to define how to solve those problems
  • Define, own, analyze and report on the metrics that determine the success of tests and product launches
  • Clearly communicate rationale and top tradeoffs for prioritized features to all stakeholders
  • Maintain close relationships with customers to proactively manage the product roadmap, solicit feedback on experiments and manage expectations on deliverables
  • Bring a detailed eye for user experience and design to ensure product features drive high adoption, amazing quality and customer delight
  • Deliver Sales and Support awareness training during development and release activities, in collaboration with Product Marketing, to ensure teams are prepared for product launches
  • Foster a workplace with the highest moral and ethical standards to ensure Total Expert remains an environment that promotes respect, innovation and creativity.

What we look for: 

  • Passionate about building great products, innovation and solving complex customer problems.
  • Solid track record of building relationships and collaborating at all levels of the organization.
  • Ability to work independently paired with a desire to learn and grow.
  • Will thrive in startup culture: Has a growth mindset, resilient, adaptable and curious.
  • 3-5 years of Product Management experience, preferably in the area of online platforms.
  • Superior analytical, prioritization, communication and negotiating skills.
  • Passionate about building great products, innovation and solving complex customer problems.
  • Curious in nature, which drives you to ask great questions and seek supporting data to interpret and validate the most important needs of the product.
  • Experience defining, owning, and managing a product roadmap.
  • Experience serving as product owner for a scrum team, helping to manage scrum ceremonies and constantly seeking to educate the team on product strategy and roadmap.
  • Creative in finding low effort ways to deliver high-value solutions across scrum teams.
  • Consistent delivery of high-quality user stories, using an agile approach, that represent collaborative solutions to critical product needs.
  • Proactive in sharing experiences and techniques with other Product team members to turn feedback into learning opportunities across Total Expert’s product portfolio.

Preferred Qualifications:  

  • Knowledge of Financial Services industry