Banks have to compete on customer experience in order to win. Listen to this on-demand recording between Matt Tippets, CPO at Total Expert and guest speaker Alyson Clarke, Principal Analyst at Forrester where they discuss what the future of banking over the next 5-10 years looks like and four themes to watch for: being connected, insights-driven, invisible and purposeful to compete in the rapidly changing financial landscape.
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Total Expert is the leading fintech software company that delivers purpose-built CRM and customer engagement for modern financial institutions. Total Expert unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services firms.
