2024 Winter Platform Release
Our 2024 Winter Platform Release adds even more purpose-built functionality and enhanced integrations to help you grow and sustain meaningful customer relationships in the modern financial market.
Moving into 2024, Total Expert is committed to providing banks, credit unions, lenders, and insurance brokers with the most comprehensive customer records, fueled with enriched data, that are as unique and dynamic as the customers they serve.
BUILD RELATIONSHIPS WITH EACH INTERACTION
Show up for your customers when it matters most
The 2024 Winter Platform Release expands and enhances your ability to identify the moments when customers signal intent to make a major financial decision or experience a significant life event that typically requires financial considerations.
Our goal remains to equip your teams with the tools and resources they need to turn data into action, provide customers with personalized communications, and support their short- and long-term financial goals.
Customer Intelligence: Life Events
Customer Intelligence gives you something you’ve never had: enriched customer data to act based on significant moments that happen throughout each customer’s life. Until now, that’s been limited to events with clear and defined customer actions: they listed a property on the MLS, had their credit pulled by a lender, reached an equity threshold, or qualified for a better rate.
But now, thanks to ongoing data enrichment that combines your contact data and publicly available data, we’re able to inform you when a contact reaches a significant life milestone that doesn’t correlate with a specific financial decision. For example, when someone becomes a new parent, they may have multiple choices to make that could impact their financial situation (move to a specific school district, renovate/expand their house, start an education fund, etc.), but which one is the highest priority will depend on the individual needs of that consumer. Our solution flags these insights and provides you the opportunity to reach out, start a conversation, and offer advice, content, or specific products and services related to the customer’s life journey. Total Expert is the only platform purpose-built for financial institutions that combines these dynamic data insights with the tools to take immediate action.
Due to rate volatility, rising home prices, and a challenging market, many transactions—from mortgages to insurance policy additions—today are related to significant life events or purchasing triggers.
The following life events insights are available:
- New parent
- New marriage
- New divorce
- New homeowner
- New mover
- Education change (higher education or later)
- Occupation change
- Key age milestones: turning 25, 26, 59, 62, or 65
Total Expert Partner Ecosystem
The Total Expert partner ecosystem brings together industry knowledge, best practices, and powerful integrations to help modern financial institutions find the solutions and resources they need to deliver an unparalleled customer experience. With over 55 industry-specific integrations and strategic partnerships with providers like Salesforce and AWS, we’re making it easier than ever for financial institutions to deliver the perfect customer journey.
DirectMailers integration now available!
DirectMailers is the preferred vendor for Firm Offer of Credit (FOC) delivery. The partnership between DirectMailers and Total Expert enables mutual customers to initiate FOCs for their customers directly in Total Expert. In addition, the integration enables seamless data sharing between the two platforms including the dates mailer sent, dates of mailers sent/delivered, and a QR code encouraging the recipient to click to dial.
Platform performance enhancements
With every release, we listen to your feedback and invest in making your daily tasks smoother, faster, and more productive. For Winter 2024, we have delivered enhancements to key capabilities across the platform from customer intelligence to sales productivity tools and marketing automation.
Sales Productivity and Marketing Automation
- Debt-to-income ratios added as a filter on contact lists
- Property State filter added to the Lead Workflow Engine
- Zip Code filter added to the Lead Workflow Engine
- Lead Capture app responses can now be filtered on contact lists
- Closing Date and Listing Date contact fields now visible/editable in the new contact details page
Advanced Lead Management: Contact Ownership and Preservation
Total Expert’s Advanced Lead Management (ALM) solution enables lenders to deliver the right leads to the right loan officers at the right time, boosting productivity and efficiency. To better solve the needs of retail lenders, ALM now includes the capability to assign and create contacts after distribution. This means Total Expert will first create a lead record and distribute it, then create or match it with the corresponding contact so that loan officers will retain ownership outright instead of sharing it across multiple owners.
Some features and integrations may require specific permissions, add-on modules, or upgraded packages.
Recent releases
Find information or details about the features, functionality, and integrations from our previous releases.
BECOME A TRUSTED PARTNER FOR LIFE
Drive growth with consistent, proactive communication
Our 2023 Summer Platform Release brings purpose-built innovations to help you grow and sustain meaningful relationships with your customers and members.
Drive growth
Stay connected with your customers via marketing automation and customer intelligence to capture repeat business and stay one step ahead of your competitors.
Increase productivity
Boost sales productivity and efficiency with tools that give your teams more context and clarity around how and when to engage with customers.
Improve customer retention
Generate more repeat business and increase referrals by keeping customers engaged with critical information that nurtures your relationships.
New Product Features
Enhanced Encompass Integration
Sync your data and segment hyper-specific groups to optimize your workflow with the latest enhancement to Total Expert’s Encompass integration. Now, you can be certain that the decisions your team makes are backed by both Total Expert and the powerful data sources Encompass offers.*
Rate Alert
Available in Q1, the Rate Alert for Customer Intelligence users enhances the way you leverage your data by identifying customers who can benefit from the current interest rate. Total Expert Customer Intelligence now includes four powerful alerts (Mortgage Credit Inquiry Alert, Listing Alert, Equity Alert, and Rate Alert) that lenders can use to automatically surface new deals from your existing database. Combine these alerts with customer Journeys to surface new opportunities and build stronger relationships with every interaction.
Ever-Expanding Integration Library
Total Expert’s integration ecosystem is thriving with the addition of Blend, Verse.io, Box and Bestow, Polly, FinLocker, Bankrate, and Own Up. Whether you’re surfacing data from these sources, connecting your workflows, or driving more leads, Total Expert’s industry-leading integrations make sure you have everything you need in a single, seamless platform.
