uexpress: From Financing to Flooring, Customer Service is Lacking

On May 31, 2019, Total Expert was featured in uexpress. 

At a recent business dinner in New York City, Rosalie Berg said she was wondering what had become of service in the mortgage sector. Seemed like too many loan officers had forgotten what the word meant.

Berg, who runs Stategic Vantage, a housing finance-centric public relations and advertising firm, had cold-called five lenders when she wanted to refinance her South Florida home. She was shocked at the response — or worse yet, the lack there of.

Read the full article on uexpress.com