Customer Success

Vice President of Customer Success




Total Expert’s mission is to drive growth by making customer relationships human again.  As a private, rapidly growing software-as-a-service (SaaS) company, we provide the first modern, web-based, enterprise-level Marketing Operating System (MOS) that enables financial services organizations and their brands to stay ahead of how consumers expect to communicate, shop, and manage their financial lives in the digital/social era. Today, more than 100 customers in both lending and financial services firms, including eight of America’s top 15 lenders, leverage Total Expert’s Marketing Operating System to create customers for life by blending human relationships with digital simplicity.

About us:

Why choose Total Expert?  At Total Expert, we strive for excellence, innovation and customer success at all times. Our most successful people have a “teamwork makes the dream work” mindset, can operate with a strong sense of urgency, have an entrepreneurial spirit, and are solution orientated.

We are being recognized!  In 2019, Total Expert made the Inc. 500 list of fastest-growing companies in the country at spot #105 and was the 2nd fastest-growing Minneapolis-based company on the list.  In addition to being awarded a Top Workplace by the Minneapolis-St. Paul Star Tribune (2018, 2019), we have also been recognized as a HousingWire Tech100 and Minne Inno 50 on Fire award winner in 2019.

The VP of Customer Success will have a high impact and visibility as you serve front and center to our customers.  You will oversee engagements, articulate, elevate and bring our product to market, and drive growth and profitability for the company. As a customer-obsessed executive at Total Expert, you’ll follow and manage to our Total Expert Success Principles and be a hands-on champion of customer experience, developing a best-in-class team with the goal of helping our customers win. The work you do will empower tens of thousands of financial services leaders to help their customers make critical financial decisions that shape their lives. Below are the key activities that our Leaders are responsible for:

Strategy Alignment:

Customer Focused:  

Team Development & Engagement:  

Growth Driven:  

Go to Market:  

Leadership & Collaboration:

What we look for:

Preferred Qualifications: