Support

Tier 1 Technical Support

About Us:

Total Expert is a software-as-a-service (SaaS) company that provides the first modern, web-based, enterprise-level marketing and sales software solution built specifically for banking and mortgage. Eight of the top 15 mortgage lenders in the country use Total Expert. Total Expert was named a 2018 TECH100 recipient by HousingWire, a 2018 Top Workplace by the Minneapolis-St. Paul Star Tribune and named the fastest-growing software company in Minnesota in 2018 by the Inc. 500.

Position Overview:

The Support Engineer – Tier 1 is responsible for responding to user inquiries via live chat, email, and phone. This involves fostering adoption, fielding product questions, providing best practices and troubleshooting software issues and challenges. This position serves as a primary liaison between Total Expert and our end users in a highly team-oriented environment. You must have a desire to foster positive interactions with our end users.

Our current hours of operation are 8:00 AM to 7:00 PM Central Time, Monday – Friday and 9:00 AM to 5:00 PM Saturday (see below for more details on Saturday shift).

Responsibilities:

 

Minimum Required Skills:

 

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