Customer Success

Customer Success Operations Manager

CUSTOMER FOCUSED

MOVE FAST & INNOVATE

SOLUTION ORIENTED

Total Expert’s mission is to drive growth by making customer relationships human again.  As a private, rapidly growing software-as-a-service (SaaS) company, we provide the first modern, web-based, enterprise-level Marketing Operating System (MOS) that enables financial services organizations and their brands to stay ahead of how consumers expect to communicate, shop, and manage their financial lives in the digital/social era. Today, more than 100 customers in both lending and financial services firms, including eight of America’s top 15 lenders, leverage Total Expert’s Marketing Operating System to create customers for life by blending human relationships with digital simplicity.

About us:

Why choose Total Expert?  At Total Expert, we strive for excellence, innovation and customer success at all times. Our most successful people have a “teamwork makes the dream work” mindset, can operate with a strong sense of urgency, have an entrepreneurial spirit, and are solution orientated.

We are being recognized!  In 2019, Total Expert made the Inc. 500 list of fastest-growing companies in the country at spot #105 and was the 2nd fastest-growing Minneapolis-based company on the list.  In addition to being awarded a Top Workplace by the Minneapolis-St. Paul Star Tribune (2018, 2019), we have also been recognized as a HousingWire Tech100 and Minne Inno 50 on Fire award winner in 2019.

The Customer Success Operations Manager (CSOM) will support the growth and efficiency of our Customer Success team. You will be a trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.

The CSOM is responsible for administrating and evolving Gainsight in addition to reviewing best practices, standards, and workflows to ensure consistency and standard operations. This role will be responsible for identifying and understanding prevalent issues based on trend analysis and root cause analysis and participates in efforts to improve operational excellence. Resource allocation will be analyzed and reported on to the VP of Customer Success/Operations to ensure alignment with departmental workflow and project commitments.

The work you do will empower tens of thousands of financial services leaders to help their customers make critical financial decisions that shape their lives.

Exciting work you’ll do:

What we look for:

Qualifications:  

APPLY NOW!