Banks have to compete on customer experience in order to win. Listen to this on-demand recording between Matt Tippets, CPO at Total Expert and guest speaker Alyson Clarke, Principal Analyst at Forrester where they discuss what the future of banking over the next 5-10 years looks like and four themes to watch for: being connected, insights-driven, invisible and purposeful to compete in the rapidly changing financial landscape.
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Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial services organizations. Total Expert unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone—in any market. Total Expert turns customer insights into actions that increase loyalty and drive growth for modern banks, lenders, credit unions, and insurance companies. Total Expert is now available for purchase on the AWS Marketplace and Salesforce AppExchange.
