Beyond Customer Loyalty: How to Cultivate Lifelong Financial Relationships
Since the start of the pandemic, use of online and mobile banking services has surged.
While that may sound like good news to a bank or credit union eager to gather more customers and members, there’s a catch: with fewer face-to-face interactions, customers feel less connected to their financial institutions. And if digital experiences lack the personalization of in-branch experiences, competitors may succeed at pulling customers away.
But it doesn’t have to be that way. By strategically using customer insights to fuel digital interactions, banks and credit unions can build trust at every customer touchpoint, cultivating lifelong financial relationships.
Download our guide to access four strategies to cultivate lifelong financial relationships.