Total Expert Core Values
Delivering the best outcomes for our employees and customers stem from our commitment to these five core values.
We lead with empathy internally and externally. We are open, honest, and respectful in our communication. We support continuous learning and work to help each other reach their full potential. We work as a team toward common goals and share the credit for being successful. We are committed to building, supporting, and celebrating a more diverse, inclusive, and accessible team.
Customer Success is #1
We understand the success of Total Expert is intrinsically linked to the success of our customers. We help our customers solve problems by overcoming obstacles, finding solutions, and delivering exceptional results. We are proactive—not reactive—when we see an opportunity to help our customer achieve their desired results.
We keep our commitments to each other and our customers with fluid communication along the way. We ensure our platform is trusted, data is secure, our product is high quality, and we adhere to the highest security, privacy, and data integrity standards. We know that our customers trust us as a valued partner and that trust must be continually earned.
We consistently introduce and contribute to new ideas, products, and processes. We challenge the status quo, believe in continuous improvement, and embrace change to meet the needs of our people and out commitments every day.
We deliver results that exceed our customers’ expectations and demonstrate that greatness is the standard, not the exception. We are proud of the work we produce.
“Our values guide each of us as we work toward our growth goals, we take care of our people so that they can ensure the best experience for our customers.”
Senior Vice President, People Operations, Total Expert