Total Expert is a software-as-a-service (SaaS) company that provides the first modern, web-based, enterprise-level Marketing Operating System built specifically for banking and mortgage. Eight of the top 15 mortgage lenders in the country use Total Expert. Total Expert was named a 2018 TECH100 recipient by HousingWire, a 2018 Top Workplace by the Minneapolis-St. Paul Star Tribune and named the fastest-growing software company in Minnesota in 2018 by the Inc. 500.
Our Product Marketing team at Total Expert is looking for a Content Writer to enrich and advance our go-to-market communications both internally and to the broader market.
In this role, you will get to know our buyers better than they know themselves, including how they make their buying decisions. This isn’t guesswork. You back up insights with market evidence and primary research. You then use that knowledge to produce content framed by positioning and messaging that resonates with buyers and empowers our sales and customer success channels to be successful.
You will collaborate with our marketing team to develop innovative content spanning websites, blog posts, sales collateral, product release information, internal and external-facing slide decks, video and demo scripts, and much more. An attention to detail and eye for quality are critical to your success, along with an ability to grasp and present our product’s value proposition in a way that resonates and clearly articulates how we solve our buyers’ problems. You are obsessed with tracking content performance, and have the know-how to gather the data to prove what’s working and what isn’t.
In addition to the marketing team, you will regularly collaborate with product managers and sales channels; it’s a balancing act that requires strong diplomatic skills, including knowing when to push back and when to dive in.
What you’ll be doing:
• Study and achieve a strong understanding of the company’s products and be able to speak to internal and external audiences regarding benefits to market/end users
• Translate technical details into benefits for the user
• Craft compelling value propositions and product-related messages to be disseminated across internal, customer-facing and market-facing channels
• Become an expert on our buyers, who they are, how they buy, and their key buying criteria as well as follow and analyze market trends to position products
• Research our competitors and how they are positioned and present these findings to our collective teams
• Help develop product marketing strategies in conjunction with broader product and marketing teams
• Collaborate with product and other teams to manage communications around new product rollouts
• Understand and support our sales channels/sales enablement teams; educate them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it
What you’ll have:
• Proven experience as a content writer, strategist or similar role
• Proficient in productivity applications such as Microsoft Office (skilled in PowerPoint), Trello, Confluence or similar
• Comfortable using collaboration and CRM tools such as Slack and HubSpot
• Familiar with marketing automation tools such as HubSpot and Google Analytics
• Experience in using networking tools such as LinkedIn, Twitter, Facebook and Instagram
• Exceptional metric-tracking skills, able to prove what is –or isn’t—working
• Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player!
• Must be able to articulate ideas both verbally and as a writer
• BS/BA in Marketing, Communications or similar field
Interested in this position?